Your First One Hundred Days

Throughout history, elected leaders have assumed their office with a plan—or at least a few goals—relating to what they hope to accomplish over their first one hundred days. There’s nothing …

customer service hello


With the introduction of new tools like answering machines, recorded messages, faxed memos, and, eventually, email, the same cry went up from the same folks: “Depersonalization! I don’t want to talk to a machine, and neither do my customers!”

summer sunglasses


Is it June already? Yes, and in fact, we’re already ten days in. Given all that surrounds us right now, it’s easy to lose track. No doubt about it, we’ve arrived at a very different kind of summer.

How to sell with sensitivity

What weird and trying times we are in! I know people are afraid. Afraid of getting sick, losing money in their retirement, having enough to eat, being able to pay their mortgage, spending money. It’s times like this that we might be tempted to think: I can’t sell anything! But that’s not true. In fact, what if I told you that this is actually the perfect time to sell? What if I told you that there is a way to sell in times just like this? There is! It is called kindness.