customer service hello

NOTHING (IM)PERSONAL

With the introduction of new tools like answering machines, recorded messages, faxed memos, and, eventually, email, the same cry went up from the same folks: “Depersonalization! I don’t want to talk to a machine, and neither do my customers!”

summer sunglasses

A VERY DIFFERENT KIND OF SUMMER

Is it June already? Yes, and in fact, we’re already ten days in. Given all that surrounds us right now, it’s easy to lose track. No doubt about it, we’ve arrived at a very different kind of summer.

How to sell with sensitivity

What weird and trying times we are in! I know people are afraid. Afraid of getting sick, losing money in their retirement, having enough to eat, being able to pay their mortgage, spending money. It’s times like this that we might be tempted to think: I can’t sell anything! But that’s not true. In fact, what if I told you that this is actually the perfect time to sell? What if I told you that there is a way to sell in times just like this? There is! It is called kindness.

MAKE YOUR OWN LUCK

How many times do we see someone achieving something we’ve always dreamed of, and say to ourselves, “what a lucky guy/gal?”

snow winter wish

A WINTER’S WISH

We can learn a lot of lessons from winter. There’s the beauty of winter’s early snowfalls, giving us a moment to pause and wonder. There’s the deeper spirit of giving …

The Wisdom of Your Inner Child

As you’re shopping for holiday gifts at the mall this season, take a few minutes to observe what’s going on in Santa’s workshop. What you’ll see and hear is kid …

Toss, Catch, and Pitch

You know, when it comes down to it, basic communication is a lot like playing a game of catch. You toss information, thoughts, ideas, and hope your intended target catches …