Keep The Fire Burning
This past summer, we took a couple of occasions to address the need for business professionals to take an occasional break—a vacation from work, even a brief one—and gave you …
Back to School Again
It happens every year around this time. The days get just a little bit shorter, the breezes just a little bit cooler, and the leaves on the trees start showing …
Welcome Back!
A couple of weeks ago, we posted a few words about the importance of summer vacation, but left out one of the main reasons that managers sometimes avoid taking one: …
Rethinking The Customer Experience
If you’re a modern professional “of a certain age” (ahem), you’ll remember a time when waiting for the cable guy was an all-day commitment. Remember? They’d be there “sometime between …
Make Training a Treat
Root canal. Tax audit. Lost wallet. Those all rank among the most dreaded two-word phrases in the English language. But to that list I’ll add a fourth: Mandatory training. (Be …
One Life Left
Well, it’s July, which means it’s time for the one memo I send each year that I hope you’re NOT reading in the office—because that’s our topic: not being in …
Effective Mentoring: More Than a Cup of Coffee
Ever find yourself in the role of a mentor? Whether it’s by accident or design, many of us frequently do. Whether you’re in a supervisory role or providing guidance for …
Above and Beyond, Part 2: Making it Happen!
In our last installment, we discussed the idea of going above and beyond in the workplace—why some folks do, why most folks don’t, and the benefits for all parties involved …
Above and Beyond!
Today, let’s start out with a riddle: what are two words in business that can mean the exact opposite of what they mean? Answer: good enough. Because we all know …
Thanks for Coming to Work!
Frequently when we discuss the importance of positive feedback and praise for employees, at least one seasoned supervisor will shoot back, “why do we need to thank them for doing …