With the introduction of new tools like answering machines, recorded messages, faxed memos, and, eventually, email, the same cry went up from the same folks: “Depersonalization! I don’t want to talk to a machine, and neither do my customers!”
You need to be ready for the new “ab-normal”…because what it’s going to look like is largely up to you. It’s more than just unlocking the doors and turning on the lights, folks….here are a few things to ponder
What weird and trying times we are in! I know people are afraid. Afraid of getting sick, losing money in their retirement, having enough to eat, being able to pay their mortgage, spending money. It’s times like this that we might be tempted to think: I can’t sell anything! But that’s not true.