One of the most important parts of the sales process that I’ve tried to hammer home again and again is the importance of showing gratitude. Well, I always try to ...

You know, when it comes down to it, basic communication is a lot like playing a game of catch. You toss information, thoughts, ideas, and hope your intended target catches ...

Today, we’re going to talk about opportunities. Specifically, missed ones. Blown chances, dropped balls, easy misses. Chokes, miscues, and yes, even the occasional and dreaded “Epic Fail.” We’ve all had ...

Have you talked to anyone under the age of 21 on a telephone lately? Well, first of all….you probably haven’t. And it may not be for lack of trying—those who ...

Have you looked at your company’s org chart lately? Unless you’re getting ready for a hiring push or a reorganization, most likely you haven’t. But you might want to dust ...

Does, as the old saying goes, one bad apple REALLY spoil a whole bag? Well, you’d have to ask someone at Trader Joe’s, but chances are they won’t try to ...