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NOTHING (IM)PERSONAL

With the introduction of new tools like answering machines, recorded messages, faxed memos, and, eventually, email, the same cry went up from the same folks: “Depersonalization! I don’t want to talk to a machine, and neither do my customers!”

Toss, Catch, and Pitch

You know, when it comes down to it, basic communication is a lot like playing a game of catch. You toss information, thoughts, ideas, and hope your intended target catches …

Beating the Coulda-Shoulda-Woulda Blues

Today, we’re going to talk about opportunities. Specifically, missed ones. Blown chances, dropped balls, easy misses. Chokes, miscues, and yes, even the occasional and dreaded “Epic Fail.” We’ve all had …

The 12 Days of Sales Tips

“It’s the most wonderful time of the year!” Yup, that song, as usual, has been popping up everywhere and anywhere, creating the soundtrack for our last-minute sprints to the mall, …

How’s Your Serve?

How’s Your Serve?

There once was an aspiring tennis player who was determined to win his local championship. He practiced every day, for hours on end, using an electric ball machine to perfect …

Passing The Baton

Passing The Baton

If you’re in sales, you know the all-important role of the “hand-off”: that point in the process at which the sale you’ve successfully made gets passed on to the other …

LOVE All Your Customers!!

LOVE All Your Customers!!

February is here and LOVE is in the air. But what about loving your cranky clients? And the crazy ones too, not to mention the cranky crazy ones?…they take the …