With the introduction of new tools like answering machines, recorded messages, faxed memos, and, eventually, email, the same cry went up from the same folks: “Depersonalization! I don’t want to talk to a machine, and neither do my customers!”
You know, when it comes down to it, basic communication is a lot like playing a game of catch. You toss information, thoughts, ideas, and hope your intended target catches …
Today, we’re going to talk about opportunities. Specifically, missed ones. Blown chances, dropped balls, easy misses. Chokes, miscues, and yes, even the occasional and dreaded “Epic Fail.” We’ve all had …
“It’s the most wonderful time of the year!” Yup, that song, as usual, has been popping up everywhere and anywhere, creating the soundtrack for our last-minute sprints to the mall, …
There once was an aspiring tennis player who was determined to win his local championship. He practiced every day, for hours on end, using an electric ball machine to perfect …
If you’re in sales, you know the all-important role of the “hand-off”: that point in the process at which the sale you’ve successfully made gets passed on to the other …
With school starting up for fall, I was reminded of an experience a colleague of mine recently shared about applying for a position at a small college. It was a …
So it’s a slow day. In sales, a slow day can seem like death, because no one likes to be rejected. Salespeople are no exception. Rejection stings, and it is …
Your current clients are your biggest fans…are you asking for referrals on a consistent basis? If not, it’s time to get busy! The advantages of working by referral are obvious, …
February is here and LOVE is in the air. But what about loving your cranky clients? And the crazy ones too, not to mention the cranky crazy ones?…they take the …
