Good Advice! “Speak softly…”
Giving advice is a skill. And it is vital at every level of society, at every age. A kid on the playground who tells another kid, “You’re stupid,” needs to …
Wise Investment Choices (Part 2) – Invest in Your Team
Whether you are new to a position of leadership, or have been in management for decades, there are always ways to invest in the areas of team building and strengthening …
Wise Investment Choices (Part 1) – Invest in Education
Ask most kids and they will tell you that the best thing about the summer is “No school!” But by the time we grow up and (hopefully) wise up, we …
Communication: The Core of Great Companies
Good communication is at the core of every great company. Communication is not only being able to get a point across when you speak. It also includes listening, writing, and …
Referrals Rock! Are You Leveraging Referrals to Grow?
Your current clients are your biggest fans…are you asking for referrals on a consistent basis? If not, it’s time to get busy! The advantages of working by referral are obvious, …
Engaging Your Employees: Why Employee Satisfaction Isn’t Enough
One of our biggest beliefs (because it’s true) is that high employee-engagement brings high productivity! So, what’s the number one most important thing to remember about your employees? That they …
LOVE All Your Customers!!
February is here and LOVE is in the air. But what about loving your cranky clients? And the crazy ones too, not to mention the cranky crazy ones?…they take the …
Time Flies
Happy New Year! We cannot believe that 2015 is already here. Where does the time go? Pretty soon we will be saying “where did the first quarter go?”! And in …
Are you in Business or Busyness?
The holiday season is in full swing and for many of us that means cramming in shopping, visits with relatives and loved ones (not always one and the same) and …
Customer Service Is In the Eye of the Beholder
Have you struggled to differentiate your company from your competitors? Have you relied on your service to set you apart? What happens when something goes awry? I think it’s fair …