One of our biggest beliefs (because it’s true) is that high employee-engagement brings high productivity! So, what’s the number one most important thing to remember about your employees? That they …
February is here and LOVE is in the air. But what about loving your cranky clients? And the crazy ones too, not to mention the cranky crazy ones?…they take the …
Happy New Year! We cannot believe that 2015 is already here. Where does the time go? Pretty soon we will be saying “where did the first quarter go?”! And in …
The holiday season is in full swing and for many of us that means cramming in shopping, visits with relatives and loved ones (not always one and the same) and …
Have you struggled to differentiate your company from your competitors? Have you relied on your service to set you apart? What happens when something goes awry? I think it’s fair …
We all know we need a plan, right? So, why don’t we sit down and write one? Is it because we don’t know what to put in it? Is it …
Well, the comments are in and it’s unanimous… We all know we need to focus on succession planning! And furthermore, it looks like EVERYONE is having the same 2 issues… …
This installment of our Soapbox is a bit different. We are not offering advice (although if you’re a loyal reader you know we love to give it). We are not …
Last month, we shared a common scenario that many managers face and asked for your comments. Boy, did we field some interesting calls, emails and comments! Thank you all for …
Why do so many people dread sales meetings? I mean, really! In our travels, we talk with so many sales people who feel like their sales meetings are a waste …
