LOVE All Your Customers!!
February is here and LOVE is in the air. But what about loving your cranky clients? And the crazy ones too, not to mention the cranky crazy ones?…they take the …
Time Flies
Happy New Year! We cannot believe that 2015 is already here. Where does the time go? Pretty soon we will be saying “where did the first quarter go?”! And in …
Are you in Business or Busyness?
The holiday season is in full swing and for many of us that means cramming in shopping, visits with relatives and loved ones (not always one and the same) and …
Customer Service Is In the Eye of the Beholder
Have you struggled to differentiate your company from your competitors? Have you relied on your service to set you apart? What happens when something goes awry? I think it’s fair …
Strategic Planning: The Tyranny of the Urgent vs The Triumph of the Important
We all know we need a plan, right? So, why don’t we sit down and write one? Is it because we don’t know what to put in it? Is it …
Penny For Your Thoughts Pt II: Succession Planning
Well, the comments are in and it’s unanimous… We all know we need to focus on succession planning! And furthermore, it looks like EVERYONE is having the same 2 issues… …
Penny for Your Thoughts
This installment of our Soapbox is a bit different. We are not offering advice (although if you’re a loyal reader you know we love to give it). We are not …
Letting Go: The Toughest Management Practice of All (Part 2)
Last month, we shared a common scenario that many managers face and asked for your comments. Boy, did we field some interesting calls, emails and comments! Thank you all for …
Sales Meetings from Routine to Remarkable
Why do so many people dread sales meetings? I mean, really! In our travels, we talk with so many sales people who feel like their sales meetings are a waste …
Letting Go: The Toughest Management Practice of All (Part 1)
We work with hundreds of managers and one thing that most of them struggle with is letting go, letting their direct reports do things on their own. No, these managers …