LOVE All Your Customers!!
February is here and LOVE is in the air. But what about loving your cranky clients? And the crazy ones too, not to mention the cranky crazy ones?…they take the …
5 TOP Traits of Top Performing Sales People
We are often asked what makes a truly successful salesperson, one who consistently ranks in the top 5-10% of their peers. You may be surprised to hear our answer. It …
The Myth of Multitasking
The phone is ringing, your Outlook notification center is alerting you to every email that arrives the minute it arrives, and Marv is standing in your doorway asking for yesterday’s projections. You’re …
It’s Never Too Late to Plan
Every year about this time, a familiar chorus echoes throughout the offices I visit, “How is it already November?!?” I can’t explain it, but the end of the year sneaks …
Giving Thanks
Recently I spoke at a national conference, and a few days after I got home I got a surprise in the mail. A wonderful thank you letter from someone who …
Back to School
As kids get ready to go back to school, I am always reminded of how short the summer really is. Beach parties, family vacations, and BBQs are quickly replaced by …
Kindergarten Lessons to Increase Customer Satisfaction and Loyalty
Lessons from Kindergarten to Increase Customer Satisfaction and Loyalty A friend of mine recently sent her first son off to Kindergarten. It got me thinking about how simple life once …
3 Tips for Great Time Management in Sales
Do you ever feel that there is never enough time in the day to get everything done? Or that you were busy all day yet you still feel like you …
Let the Activity Be the Result
We live in a results driven society. We want results and we want them now! Just watch TV and the wait for a commercial hawking the latest weight-loss solution is …
Kickstart Your Year Step 3
STEP 3: MEASURE PROGRESS Hello and Happy New Year! The holiday season has come and gone and here we all are, back in the swing of things! If you’re new …