Welcome Back!

A couple of weeks ago, we posted a few words about the importance of summer vacation, but left out one of the main reasons that managers sometimes avoid taking one: …

Rethinking The Customer Experience

If you’re a modern professional “of a certain age” (ahem), you’ll remember a time when waiting for the cable guy was an all-day commitment. Remember? They’d be there “sometime between …

Make Training a Treat

Root canal. Tax audit. Lost wallet. Those all rank among the most dreaded two-word phrases in the English language. But to that list I’ll add a fourth: Mandatory training. (Be …

One Life Left

Well, it’s July, which means it’s time for the one memo I send each year that I hope you’re NOT reading in the office—because that’s our topic: not being in …

Above and Beyond!

Today, let’s start out with a riddle: what are two words in business that can mean the exact opposite of what they mean? Answer: good enough. Because we all know …

Thanks for Coming to Work!

Frequently when we discuss the importance of positive feedback and praise for employees, at least one seasoned supervisor will shoot back, “why do we need to thank them for doing …

It Happens Every Spring

Well, we’re a few days into the spring season, so it’s a good time to discuss an annual tradition near and dear to the hearts of all of us (and …

It’s Not Easy Being Green

Happy St. Patty’s Day! I hope you find yourself surrounded by lots of green….in the business world, never a bad thing. But let’s talk for a minute about a different …