Relighting the Fire

In our last couple of installments, we’ve been talking about one of the most underrated threats to organizational productivity in American business today: employee burnout. We’ve discussed its causes, how …

When the Flame Flickers

Last time, we took a few minutes to talk about burnout, and the significant impact it’s having on our corporate culture. As we discussed, the prevalence of new tools and …

Keep The Fire Burning

This past summer, we took a couple of occasions to address the need for business professionals to take an occasional break—a vacation from work, even a brief one—and gave you …

Back to School Again

It happens every year around this time. The days get just a little bit shorter, the breezes just a little bit cooler, and the leaves on the trees start showing …

Welcome Back!

A couple of weeks ago, we posted a few words about the importance of summer vacation, but left out one of the main reasons that managers sometimes avoid taking one: …

Rethinking The Customer Experience

If you’re a modern professional “of a certain age” (ahem), you’ll remember a time when waiting for the cable guy was an all-day commitment. Remember? They’d be there “sometime between …

Make Training a Treat

Root canal. Tax audit. Lost wallet. Those all rank among the most dreaded two-word phrases in the English language. But to that list I’ll add a fourth: Mandatory training. (Be …

One Life Left

Well, it’s July, which means it’s time for the one memo I send each year that I hope you’re NOT reading in the office—because that’s our topic: not being in …