STANDING UP TO WORKPLACE BULLIES

If you’re like many of us, you’ve had run-ins with bullies in your life.  For most, these encounters come during childhood, when young human beings are trying to figure out …

Your First One Hundred Days

Throughout history, elected leaders have assumed their office with a plan—or at least a few goals—relating to what they hope to accomplish over their first one hundred days. There’s nothing …

customer service hello

NOTHING (IM)PERSONAL

With the introduction of new tools like answering machines, recorded messages, faxed memos, and, eventually, email, the same cry went up from the same folks: “Depersonalization! I don’t want to talk to a machine, and neither do my customers!”

summer sunglasses

A VERY DIFFERENT KIND OF SUMMER

Is it June already? Yes, and in fact, we’re already ten days in. Given all that surrounds us right now, it’s easy to lose track. No doubt about it, we’ve arrived at a very different kind of summer.